Last Updated:30/08/2024
At tvsatpay.shop, we want to ensure your satisfaction with our products and services. This Return Policy outlines our guidelines for returns and refunds.
1. Return Period
We offer a 7-day return period for all our products and services. This period begins from the date of purchase or service activation, whichever is applicable.
2. Eligibility for Returns
To be eligible for a return, your item must be:
- Within the 7-day return period
- In the same condition as you received it
- Unused and in its original packaging (if applicable)
3. Non-Returnable Items
Certain items are non-returnable due to their nature. These may include:
- Downloadable software products
- Digital content or services that have been accessed or downloaded
- Custom-made or personalized items
- Gift cards
4. Process for Returns
To initiate a return, please follow these steps:
- Contact our customer service team at support@tvsatpay.shop within the 7-day return period.
- Provide your order number and the reason for the return.
- Our team will guide you through the return process and provide any necessary instructions.
5. Refunds
Once we receive and inspect your return, we will notify you about the status of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [7] business days.
- If your return is not approved, we will provide an explanation and any options available to you.
6. Partial Refunds
In some cases, partial refunds may be granted:
- If an item is returned with obvious signs of use
- For any item not in its original condition, damaged, or missing parts
7. Shipping Costs
- If you receive a refund, the cost of return shipping will be deducted from your refund unless the return is due to our error.
- We do not refund the original shipping costs for delivering the item to you.
8. Exchanges
We do not offer direct exchanges. If you need a different item, please return the original purchase and place a new order.
9. Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund, please contact us at support@tvsatpay.shop.
10. Questions
If you have any questions about our Return Policy, please contact us at:
Email: support@tvsatpay.shop
We reserve the right to modify this policy at any time. Changes will be posted on this page with an updated “Last Updated” date.
